Currently, the Nashville Headquarters claim center and the claim centers at the district offices in Chattanooga, Knoxville and Memphis will be open for walk-in claims, Monday through Friday from 9 a.m. to 3 p.m. Claims by appointment are discontinued.
- Do not enter a claim center if you are feeling sick or if you have been exposed to a person with a confirmed case of COVID-19.
- Only one person is allowed in the claim center at any time.
- Please practice social distancing while waiting to claim.
Players who win prizes of $200,000 or more must claim their prize at the Nashville Headquarters.
Players can claim prizes less than $600 at any of our retailer locations.
Prizes of $600 or more can be claimed by mailing in the actual signed winning ticket (no copies accepted) with appropriate documentation and a completed claim form to P.O. Box 290636, Nashville, TN 37229-0636.
Reminder: All claims for drawing-style tickets must be made or postmarked (if mailed) within 180 days after the official winning draw date for that ticket and 90 days after the announced game end date for instant tickets.
Click here for the updated How to Claim information.
To contact us with all other questions, please click here.